This MacBook arrived after a reported battery failure inside the computer, with visibly burned keys and no power. The video records its initial condition and our intended diagnostic work. It is the beginning of the case, with repair and data-recovery results still unconfirmed.
The condition at intake
The owner reported that the battery blew up inside the MacBook. The footage shows the damaged keyboard area while the technician describes the concern. The extent of logic-board damage has not yet been established.
The planned repair and diagnostic work
Our planned work is to diagnose the MacBook, replace the battery and affected keys, and assess damage to the logic board. The findings will determine what else is needed to make the computer work again.
The customer’s information is a priority
The goal is to preserve or recover the customer’s information while assessing the repair. A goal is not a confirmed result: this intake video does not show a completed repair, a working MacBook or successful data recovery.
If your files are the priority, tell the technician before work begins so the evaluation can account for that goal.
Follow the case from its starting point
Real repair stories are useful even before a result is known. This video shows the starting condition and explains what needs investigation. A later outcome should be documented separately once it has been verified.
Phone Repair Guy offers MacBook and computer evaluations through our Davie, Tamarac and Fort Lauderdale / Swap Shop stores.
Common questions
Has this MacBook been successfully repaired?
A completed repair is not confirmed in this video. It documents the initial condition and planned diagnostic work.
Has the customer’s information been recovered?
Data preservation or recovery is a goal of the evaluation. A successful recovery has not been confirmed.
Related repair help
Get a clear next step.
Call your nearest Phone Repair Guy store or send the device and symptoms for a repair evaluation.