Unlocking, access and software inquiries
Device Unlocking & Software Help
Phones, tablets and computers can have different locks and software problems. Tell us what device you have and what kind of help you need. PRG will review the available legitimate options and contact you with the next step.
Quick request
Tell us about your device.
Choose your device and the type of help you need. The form will show only the relevant questions.
Clear answers, no guessing
Choose the right kind of help
Carrier / Network Unlock
For compatible cellular devices locked to a carrier or network. Eligibility, pricing and turnaround vary by device, carrier and account status. PRG reviews the details and contacts you with currently available options.
Check unlock eligibility →Device Passcode / Access Help
For an owner or authorized user who cannot access a phone, tablet, iPad, computer or laptop. PRG can evaluate legitimate recovery, reset, repair or access options. Proof of ownership or authorization may be required.
Ask about my device →Carrier + Device Access
Choose this when both issues may apply. The form combines the important questions so you do not have to complete two separate requests.
Request both evaluations →Software Help
Ask about startup, operating-system, update, virus or malware, stability, account, login, or software-recovery concerns on phones, tablets, iPads, computers and laptops.
Ask about software help →Phone Repair Guy serves Broward County and South Florida through its Davie location, Tamarac location, and one Swap Shop — Lauderhill / Fort Lauderdale location. Choose a location page for store details, hours and directions.
Have a hardware problem instead? Explore phone repair, tablet and iPad repair, computer and laptop repair, or micro-soldering and data recovery evaluation. You can also browse phones and accessories or request a free quote.
Local South Florida help
Three Broward County locations.
Choose the most convenient Phone Repair Guy store for local assistance.
Helpful answers
Before you submit.
Can PRG unlock every device?+
No. Carrier or network unlock eligibility depends on the device, carrier and circumstances. PRG reviews each request and confirms the currently available options.
Can PRG help if I forgot my passcode or password?+
PRG can evaluate legitimate recovery, reset, repair or access options for an owner or authorized user. Proof of ownership or authorization may be required.
Will my existing data be preserved?+
Data preservation, access and recovery cannot be guaranteed. PRG will explain the available options and risks before approved work begins.
What software problems can I ask about?+
You can ask about startup problems, operating-system errors, updates, malware concerns, slow or unstable devices, login issues and data or software recovery questions.
Ready for help?