1. Describe the problem
Start with a free request or bring the device in. Do not include passwords, passcodes or sensitive personal data in the website form.
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Get a free quoteData-recovery evaluation
Data Recovery for Broken & No-Power Devices
Important photos or files trapped on a broken device? PRG can evaluate supported phones, tablets, computers, laptops and MacBooks to determine whether recovery options may be available.
Data recovery is not guaranteed. Different failures require different approaches, and some damage can make data inaccessible. PRG will not promise an outcome before evaluating the device.
When to ask for an evaluation
The device is broken. The data still matters.
PRG can evaluate devices that will not turn on, broken phones containing important photos, liquid- or board-damaged devices, and supported computers that will not boot or provide normal access to files.
2. Device evaluation
The device condition and failure must be evaluated before PRG can explain potential repair or recovery options.
3. Options before work
Different failures call for different approaches. PRG can discuss the available next step after evaluation; a successful recovery cannot be promised.
Privacy and authorization
Your device and information deserve responsible handling.
Bring a device you own or are authorized to have serviced. Do not enter a passcode, password or sensitive data in the quote form. After evaluation, PRG can explain what access or authorization information may be needed.
A written repair guarantee may apply to a completed qualifying repair. It does not guarantee successful data recovery or the completeness or condition of recovered data.
Supported device categories
Phone and computer data-recovery evaluation.
PRG evaluates supported iPhone, Samsung Galaxy and other phones, iPads and tablets, computers, laptops and MacBooks. Available options depend on the device and failure.
BEFORE A DATA-RECOVERY EVALUATION
Which photos are already saved elsewhere?
Use another trusted device to check existing cloud copies. Note the newest photo you can actually open and any missing dates. Keep a liquid-damaged or unsafe phone off; do not repeatedly restart it to force a backup.
Tell us whether the goal is recovering particular files or repairing the phone for everyday use. Keep passwords and verification codes out of your quote. Existing cloud photos do not prove that all files synced, and an empty cloud library does not prove that every photo is lost.
Check existing iCloud photos before evaluating the damaged phone →Has the damaged phone been stored for years?
Tell us the exact model, when it last worked and whether you want the files or a usable phone. Keep a device with known liquid or battery damage off until evaluation; confirm model support before buying parts.
Old water-damaged phone: prepare before a power test →Pixel will not start and you need files from an app? Prepare a data-first request →
Three Broward County locations
Start with your nearest PRG shop.
Bring the device to Davie, Tamarac or Fort Lauderdale / Swap Shop, or call first. The team can confirm the best drop-off option and route specialist work if needed.
Davie
6507 Nova Drive, Davie, FL 33317
Open daily 10 AM–8 PM
(954) 669-9588Store details →Tamarac
5781 N University Drive, Tamarac, FL 33321
Open daily 9 AM–9 PM
(954) 999-9662Store details →Fort Lauderdale / Swap Shop
3291 W Sunrise Blvd, Fort Lauderdale, FL 33311
Closed Mon–Tue • Wed–Fri 9 AM–5 PM • Sat–Sun 8:30 AM–5:30 PM
(954) 242-8277Store details →Questions before you visit
Repair FAQ.
Can you recover data from a phone that won't turn on?+
PRG can evaluate a no-power phone to determine whether recovery options may be available. The result depends on the device and damage, and data recovery is not guaranteed.
Can you recover photos from a broken phone?+
Possibly. Screen, power, board and storage-related failures require different approaches. An evaluation is needed before options can be discussed.
Can you recover data from a water-damaged phone?+
PRG can evaluate liquid-damaged devices, but liquid can affect multiple components and continue causing damage beyond what is visible. Repair and recovery are not guaranteed.
Do you recover data from computers, laptops and MacBooks?+
PRG evaluates supported computers, laptops and MacBooks that will not boot or cannot provide normal access to important files. Available options depend on the device and type of failure.
Is data recovery guaranteed?+
No. Some failures or physical damage make data inaccessible. PRG will not promise a recovery outcome before evaluation.
How long does data recovery take?+
There is no single timeline. It depends on the device, failure, evaluation and recovery approach. PRG can explain the next step after inspecting the device.
Which PRG location should I visit?+
Start at Davie, Tamarac or Fort Lauderdale / Swap Shop, or call first. The team can confirm the best drop-off option and route the device if specialist evaluation is needed.
Free data-recovery evaluation request
Tell us about the device.
Describe the model, what happened and the data you need. Do not send passwords, passcodes or sensitive information.