Privacy Policy

Information we collect

When you request a quote or use the website chat, we may collect your name, phone number, preferred location, device type, device model and description of the issue. We may also retain a conversation ID, the page where the chat began and a brief conversation summary. Technical information such as browser, device and website interaction data may be collected by security and analytics services.

Website chat

The website chat is a digital receptionist and lead-capture assistant. It does not provide a final diagnosis or guarantee prices, repair times, parts availability or repair outcomes. Do not enter passwords, device passcodes, payment-card information or other sensitive personal information in chat.

How we use it

We use this information to respond to your request, route it to the appropriate team, provide customer service, maintain website security and understand website performance. We do not use a repair request as permission for unrelated marketing.

Text and telephone contact

Submitting a request authorizes Phone Repair Guy to contact you about that repair request by call or text. This is transactional repair follow-up, not consent to marketing messages. Message and data rates may apply.

Service providers and retention

Phone Repair Guy may use service providers to host the website, deliver messages, measure performance and protect the service. Contact details, conversation IDs and brief summaries are retained only as reasonably needed for customer service and legal or operational requirements.

Your choices

Contact the Phone Repair Guy location handling your request if you need to correct your contact information or ask a privacy question. This policy may be updated as website services change.

Last updated: August 22, 2026.