A recent request said, ‘iPhone 11 needs screen replacement.’ That gives me the model and the main concern, which is a good start. To explain the right next step, I still need to know what the screen does, whether the frame is damaged and whether anything else stopped working. Here is the short checklist I would send with a screen-repair request.
If the phone is hot, swollen, wet, burned, separating at the screen or showing exposed sharp glass, stop using and charging it. Do not press the screen down or keep testing it for a quote. Describe the safety issue first.
Start with the exact iPhone model
Do not send only ‘iPhone’ or guess from the color. If the phone is safe and Settings works, open Settings > General > About and record the Model Name. Apple also publishes an official model-identification page when the name is unclear.
The model matters because display construction, compatible parts and finishing steps can differ. If the phone will not show Settings, tell us what you know from the purchase record, box or account. Do not keep using a dangerous phone just to find the model.
Describe the picture and touch separately
A cracked outer surface, a black display, colored lines and failed touch are different symptoms. Tell us whether the picture is visible, whether touch works across the screen and whether the phone responds with sounds or vibration. Note any flicker, ink-like spots, ghost touches or areas that do not respond.
Also mention when it changed. A drop, pressure, liquid, earlier repair or sudden failure without visible damage gives the evaluation useful context. These details do not prove which part is needed, but they help avoid treating every broken-looking screen as the same job.
- Picture visible, dim, black, flashing or showing lines
- Touch working everywhere, only in some areas or moving by itself
- Glass cracked, loose or missing pieces
- Frame straight, dented, bent or separating
- Damage after a drop, pressure, liquid or earlier repair
Include the other functions that changed
Tell us if the cameras, Face ID, earpiece, microphone, buttons, charging or wireless charging changed at the same time. Do not assume a screen replacement includes a separate fault. A photo can show visible damage, but it cannot confirm every internal condition.
If the phone had a problem before the impact, say that too. A clear request separates what worked before, what changed with the damage and what you want evaluated now.
Make data and privacy part of the estimate
Apple recommends backing up an iPhone before service and checking that important iCloud items have finished syncing. If the screen still works and the phone is safe, make a current backup. If the display cannot be used and the files exist only on the phone, say that before anyone discusses an erase, reset or replacement device.
Do not put your Apple Account password, passcode or verification codes in a quote form. Apple advises keeping those credentials private. If access is needed for a specific check, agree on how it will be handled before work starts.
Ask what the written estimate covers
I would compare the scope, not only the number. The estimate should identify the proposed repair and what could change it after inspection. A model name and a photo can help, but bent frames, liquid exposure, additional faults and prior work may not be settled from a message alone.
- Which display or part option is being quoted for this exact model?
- What labor, testing and diagnostic charge are included?
- What additional damage could change the estimate?
- What message or finishing step should I expect after the repair?
- What written coverage applies, and what is excluded?
- Will any proposed step erase or reset the phone?
Check the documented work when you receive the phone
Review the written repair and test the functions you discussed. Check the picture and touch across the screen. If the cameras, earpiece, microphone, Face ID or buttons were part of the concern, confirm what was evaluated and what now works before you leave.
On supported iPhones with current software, Parts and Service History appears under Settings > General > About after service. Apple explains the possible labels and which components appear by model. Record the exact wording if you have a question; a label alone is not a complete diagnosis.
Send the checklist to the correct store
Use our iPhone service page or choose Davie, Tamarac or Fort Lauderdale / Swap Shop below. Include the model, picture, touch, frame, other affected functions and backup status. We need to evaluate the device before confirming repairability, part availability, final price or completion time.
Davie is open daily 10 AM–8 PM. Tamarac is open daily 9 AM–9 PM. Fort Lauderdale / Swap Shop is closed Monday and Tuesday, open Wednesday–Friday 9 AM–5 PM and Saturday–Sunday 8:30 AM–5:30 PM. On a closed day, request a quote online and plan for the next opening.
Sources and further reading
Common questions
Can a shop give a final screen-repair price from one photo?
A photo and exact model can help, but they may not show frame damage, liquid exposure, additional faults or earlier work. Ask what the estimate includes and what could change after inspection.
Should I erase my iPhone before requesting a screen quote?
No. Back up when the phone is safe and usable, and state whether the files exist anywhere else. Discuss any data-destructive step before authorizing it.
Does cracked glass prove only the screen needs work?
No. Describe the picture, touch, frame and any other function that changed. The phone still needs evaluation before the repair scope is confirmed.
Related repair help
Get a clear next step.
Call your nearest Phone Repair Guy store or send the device and symptoms for a repair evaluation.